Refund policy
Return & Refund Policy
At Folixa, we stand behind our device completely. Hair regrowth takes time — we know that, and we don't think you should bear all the risk while waiting for results. That's why we've structured our policy around your actual experience with the product, not just the delivery condition.
Our 60-Day Results Guarantee
If you use Folixa consistently for 60 days — at least 5 times per week as directed — and notice no improvement whatsoever in hair density, scalp health, or reduced shedding, contact us within 70 days of your delivery date and we will process a full refund.
What "consistent use" means:
A minimum of 5 sessions per week for 60 consecutive days, following the included usage guide. We may ask you to confirm your usage pattern before approving a results-based return.
Why we ask for consistent use:
Red light therapy and scalp stimulation work through cumulative biological response. Sporadic use does not activate the follicle cycle. The 60-day commitment is not a barrier — it's the minimum time the science requires to work. If you've genuinely used it consistently and seen nothing, we want to know and we'll refund you.
Defective or Wrong Item — 7-Day Return Window
If your Folixa arrives damaged, defective from the factory, or if we sent the wrong item, contact us within 7 days of delivery and we will replace or refund at no cost to you — including return shipping.
To process this quickly, please send us:
- Your order number
- Clear photos or a short video showing the defect or issue
- A photo of the outer packaging it arrived in
We will respond within 1 business day and resolve within 3–5 business days.
What Is Not Covered
We want to be straightforward about what falls outside our guarantee so there are no surprises:
Physical damage after delivery — drops, water exposure, cracked components, or damage from misuse are not covered under either our guarantee or warranty. The device is not waterproof.
Unauthorized modification or repair — opening the device or having it serviced by a third party voids all coverage.
Results expectation mismatch — hair regrowth is a gradual biological process. If you are expecting dramatic visible results before 60 days of consistent use, we recommend reading our full results timeline guide before purchasing. Individual results vary based on the stage and cause of hair loss.
Used devices returned without prior contact — all returns require you to contact us first. Devices returned without prior approval cannot be processed.
How to Request a Return or Refund
Contact us before sending anything back. We do not accept unannounced returns.
Email: folixa.co@gmail.com
Response time: Within 1 business day
Tell us your order number, which policy applies to your situation (60-day results guarantee or defective item), and a brief description of your experience. We'll take it from there.
Refund Processing
Once your return is approved and the item is received and inspected, refunds are processed within 5–7 business days to your original payment method/to your bank account. Return shipping for results-guarantee returns is covered by the customer. Return shipping for defective or wrong items is covered by Folixa.
Our Honest Position on This Policy
We built Folixa because we believe the technology works. Red light therapy at 655nm and 850nm, combined with EMS microcurrent and sonic vibration, has a growing body of scientific support for stimulating hair follicle activity. We are confident enough in this to give you 60 days to find out for yourself.
If it doesn't work for you after genuine consistent use, we'd rather refund you and learn from your experience than keep your money and lose your trust.