Terms of Service

Overview

This website is operated by Folixa. Throughout the site, the terms “we”, “us” and “our” refer to Folixa. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website or placing an order.

Product Information

We aim to display product information, pricing, images, descriptions, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, colours, or other content are completely accurate, complete, or error-free.

Actual product colour, packaging, and appearance may vary slightly due to lighting, screen display, photography, or supplier updates.

Product Usage

Our products are intended for personal use according to the provided instructions. Customers are responsible for using the product correctly and safely.

Folixa is not responsible for damage, injury, or product issues caused by:

• Misuse
• Dropping or impact damage
• Water damage
• Improper charging
• Unauthorized repair or modification
• Failure to follow usage instructions
• Normal wear and tear

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Results and experiences may vary by individual.

Orders and Payment

By placing an order, you agree that all information provided is accurate and complete. We reserve the right to cancel or refuse any order if we suspect fraud, incorrect information, pricing errors, stock issues, or misuse of our website.

All prices are listed in the currency shown at checkout. Payment must be completed before an order is processed.

Shipping

Orders will be processed and shipped according to our Shipping Policy. Delivery timelines are estimates only and may vary due to courier delays, customs processing, public holidays, incorrect address details, or circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for failed delivery due to incorrect or incomplete address information.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. Used items, customer-damaged items, and items damaged due to misuse or human error are not eligible for return or refund.

We reserve the right to inspect returned items before approving any refund, replacement, or exchange.

Limitation of Liability

To the maximum extent permitted by law, Folixa shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.

Our maximum liability for any claim shall not exceed the amount paid for the product purchased.

Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will take effect once posted on this website.

Contact Information

For questions about these Terms of Service, please contact us at:

Email: support@folixa.co